Support Requests or Website Maintenance
Yes. Please contact us to find out if your changes can be handled in a basic support request or if a new project needs to be opened. We also offer long-term maintenance plans at a discount for clients that need ongoing change requests.
While we do charge for support requests, we are still very flexible when it comes to really small changes or basic questions for past clients. We take each request on a case-by-case basis, so contact us and we'll let you know if a support token is required or not.
We are *almost* always willing to fix bugs or issues that result from something we did or overlooked when building your website. A support token must be purchased if a bug or issue is the result of 3rd party code implemented on your website (even if we implemented it to add a new feature) or caused by someone else such as you or another developer. This is because the issue was not created by us and will require additional development time to fix.
All of our website hosting plans and services are backed by 24/7 world-class phone and email support. If you have any issues or questions about your service, feel free to contact us by phone at (480) 624-2500 or email by filling out this form. Please note, 24/7 phone and email support is only available for hosting and domain services and is not included with FastLine Media's website and graphic design services.
Absolutely not! We would love to hear about your next project and never charge for the initial consultation.