We do! To any new customer of SmugMug, we can offer you 20% off of your first year of subscription. Please visit this link to learn more!
Any of our template designs are a base price of $349. This price includes everything you see in our clickable template demos - homepage slideshow, portfolio or gallery area, bio or about page, services or info page, client login mechanism and the contact page. If you need extra pages, just let us know. We charge $35/additional page depending on the length of text or complexity of the page.
Of course! We offer you a variety of hosting services whether it is a new domain name or web hosting space. Click here to learn more. In addition, we can set-up your custom domain name with SmugMug at no charge to you, just let us know at the time of purchase.
Note: If you are purchasing a blog integration with your SmugMug template purchase, you will also need WordPress web hosting space. It is required you purchase this WordPress web hosting space with www.fastlinemedia.com/hosting/.
Our turnaround time is approx. 10 - 15 business days from the date we receive your payment, content and your logo. If you need it installed sooner, we do offer rush service for an additional $75.
Yes, we do charge our hourly rate of $75/hour if changes and/or modifications are needed to the initial template installation. For this reason, it is highly recommended you review the template demo of the design you've chosen in its entirety, send everything we need before installation and make sure to double-check for spelling or any other possible errors. Note: the items we need for the template installation will be emailed across once payment has been made as part of the process.
You can hire us to design you a custom logo or specify a font for our designers to use with your business name on your new site. If specifying a commercial font, we will purchase the font on your behalf and send you an invoice for the cost.
Yes, nothing will change about the way you work with SmugMug once your template has been installed other than working with main categories as mentioned in #18 below. All of the default gallery features and functionality you enjoy now will remain!
Of course! Your homepage slideshow will be pulled directly from a SmugMug gallery where you can manage your slideshow photos to your hearts desire!
Yes, you will be able to edit and change both using SmugMug's new amazing customization tools! Some of our homepage layouts require light HTML editing but the rest can be done with SmugMug's easy to use text editor.
Yes! All of our templates can be easily customized using SmugMug's new skinning tool, which includes fonts and colors.
Yes! You may change any of the links in the navigation you currently see in our template demos. You may also add additional navigation titles if you like.
Yes, this can be done with a few clicks using SmugMug's new customization tools. Want to take it a step further? No problem! You have full access to our custom HTML and CSS as well.
You bet! All of our template designs have the ability to be seamlessly integrated with the WordPress platform at any time. Blog integrations are a work in progress and coming soon!
Note: If you are purchasing a blog integration with your SmugMug template purchase, you will also need WordPress web hosting space. It is required you purchase this WordPress web hosting space with www.fastlinedomains.com.
You will need a Power or Pro account for us to access the areas we will need to insert your new site code files. Yes, we will need your main account username and password to perform the installation.
We recommend you start by organizing your galleries if you already haven't. We use top-level folders such as Portfolio in the navigation so it is preferred you organize the structure of your galleries accordingly. If you have several folders created now, please move those into sub-folders under the Portfolio parent folder and start to move all of your galleries into their appropriate areas.
You may also upload/create a gallery titled "Slideshow" in the Other folder and upload 10 - 15 images or more if you like to be used in the homepage slideshow. Depending on your template purchase, landscape images at around 1600 x 1200 pixels typically work best.
The Clients section works off of a specific SmugMug folder called Clients that we will create for you in your SmugMug account if you have not already done so. Once the template installation has been completed, you can then upload galleries into the Clients folder and your visitors can access them via the client login mechanism username which you provide.
The client mechanism username field runs off of SmugMug "nicenames". As you create sub-folders or upload galleries into the Clients category, SmugMug assigns "nicenames" to them which would then be used as a username.
It can work 2 ways: If a visitor would need access to a gallery within a sub-folder such as "2012", they would use "2012" as the username and it would then give them access to any gallery in that sub-folder. If you have a gallery just under the folder "Clients" and not in a sub-folder (recommended), the username would then become the nicename of the gallery. The nicename is always accessible via the gallery settings of any gallery under the essentials and is changable to make it easier for your visitors. You may also password protect galleries if you like just using the SmugMug gallery settings for an extra level of protection if needed! Lastly, if you prefer to not have the client login mechanism installed and just have a separate area for galleries similar to the Portfolio area, just let us know!
We accept text content in any form that can come across in email whether that is a text doc, word doc or just plain email. For images to be used in the content pages, we ask they be emailed across titled to their appropriate page. Size is not important as SmugMug will resize the image automatically, but for ease of emailing the images across please try to keep the file size under 1mb. For logos, we prefer editable format such as a photoshop or illustrator file. High-res PNG with a transparent background will also work just fine.
We prefer to use Paypal; our Paypal email is email@example.com. If you would prefer not to use Paypal, you may also send a check to our business address.
1865 Winchester Blvd. #202
Campbell, CA 95008
We do have an hourly rate of $75/hour, but no longer offer code fixes, site updates and hourly work to already customized SmugMug sites not done by us.
This FAQ is an attempt to alleviate any questions you may have regarding our template service. If you feel you need to speak to someone before purchasing a template design, please drop us a note and we can schedule a time to speak.
We're glad you asked! SmugMug has amazing top-notch support heroes ready to serve you! Drop them a note with your questions at firstname.lastname@example.org. You can check out their amazing help docs and support forum for even more information.
Our SmugMug QA documentation will always be available here - SmugMug QA Documentation. We recommend bookmarking the page so you can always reference when making changes to your newly customized SmugMug site.