FAQs
We do! To any new customer of SmugMug, we can offer you 20% off of your first year of subscription. Please visit this link to learn more!
How much are your templates? Are there any extra fees?
Any of our template designs are a base price of $345. This price includes everything you see in our clickable template demos – homepage slideshow, portfolio or gallery area, bio or about page, services or info page, client login mechanism and the contact page. If you need extra pages, just let us know. We charge $25 – $50/additional page depending on the length of text or complexity of the page.
Of course! We are a GoDaddy reseller and can offer you a variety of hosting services whether it is a new domain name or web hosting space. Click here to learn more. In addition, we can set-up your custom domain name with SmugMug at no charge to you, just let us know at the time of purchase.
How long does it take for you to install my new SmugMug template design?
Our turnaround time is approx. 10 – 15 days from the date we receive your payment, content and your logo. If you need it installed sooner, we do offer rush service for an additional $65.
You can hire us to design you a custom logo or specify a font for our designers to use with your business name on your new site. If specifying a commercial font, we will purchase the font on your behalf and send you an invoice for the cost.
Will I be able to add, update and delete photos/galleries after you customize my site?
Yes, nothing will change about the way you work with SmugMug once your template has been installed. All of the default features and functionality you enjoy now will remain!
Will I be able to add, update or delete photos from the homepage slideshow?
Of course! Your homepage slideshow will be pulled directly from a SmugMug gallery where you can manage your slideshow photos to your hearts desire!
Will I be able to edit text and change images on the content pages such as “Bio” or “Services”?
Yes, you will be able to edit and change both! We use basic HTML for the text areas and you will have access to change the images we insert in content pages using SmugMug’s tools menu. In addition, we will provide you documentation at the completion of the project on how to maintain your new SmugMug site going forward.
Can I change the links in the navigation?
Yes! You may change any of the links in the navigation you currently see in our template demos. You may also add additional navigation titles if you like.
Are your templates or customizations mobile friendly? Do they contain Flash?
All of our template designs and customization work are completely mobile and iDevice friendly including the homepage slideshow, which is our own custom built Javascript/CSS3 slideshow technology. By default SmugMug does contain Flash in various parts of its system, but they have also built an HTML5 mirror, which allows any part of the system to be viewed on a mobile or iDevice! If you’re looking for a completely custom mobile site, check out our partners at iFolios!
Will I be able to edit the background and/or colors of the new site?
Yes, you will have full access to the template images, HTML, CSS and Javascript in the advanced customizer should you wish to make edits to your template. It is recommended you have a working knowledge of HTML, CSS and/or Javascript to make these types of edits.
What is the form software used for the contact page?
We recently started using SmugMug’s built in contact form. You can see this form live in any of our template demos now. This particular built-in feature of SmugMug is currently only available for Pro account users, but if you do have a Power account, not to fear! We will use the perfectly capable Wufoo.com form as described below.
We use a free form creation service provided by www.wufoo.com. At the time of template installation, we will create an account for you at www.wufoo.com and create a form to be inserted into your new SmugMug template design. We use your provided SmugMug login info and will provide documentation on how to edit this form upon completion.No, we do not support the use of themes with our template designs.
Can you add features such as a search box or music?
Yes, can add a search box and additional features or functionality for an additional cost to your template purchase, just let us know what you are interested in so we can provide you a quote. We recommend against the addition of music to your SmugMug site due to the fact that music players do restart on any page within SmugMug. This can be somewhat intrusive to the user experience as they peruse your photography.
Can I order a blog with my template design? Can I add the blog at a later date if desired?
You bet! All of our template designs have the ability to be seamlessly integrated with the WordPress platform at any time. Blog integrations are an additional cost of $195 to the base price of a template design purchase.
You will need a Power or Pro account for us to access the areas we will need to insert your new site code files. Yes, we will need your account username and password to perform the installation.
We recommend you change all themes back to default. You may also start to arrange/organize your galleries. We use top-level categories such as Portfolio in the navigation so it is preferred you organize the structure of your galleries accordingly. If you have several categories created now, please convert those categories into sub-categories under the Portfolio parent category and start to move all of your galleries into their appropriate areas. You may also upload/create a gallery titled “Slideshow” and upload 10 – 15 images to be used in the homepage slideshow. Depending on your template purchase, landscape images at around 1600 x 1200 pixels typically work best.
If you need a different gallery set-up, just let us know and we can work with you on the best possible solution.What files do you accept for content and my logo?
We accept text content in any form that can come across in email whether that is a text doc, word doc or just plain email. For images to be used in the content pages, we ask they be emailed across titled to their appropriate page. Size is not important as SmugMug will resize the image automatically, but for ease of emailing the images across please try to keep the file size under 1mb. For logos, we prefer editable format such as a photoshop or illustrator file. High-res PNG with a transparent background will also work just fine.
What payment options do you offer?
We prefer to use Paypal; our Paypal email is sales@fastlinemedia.com. If you would prefer not to use Paypal, you may also send a check to our business address.
FastLine Media
920 Desert Isle Drive
San Jose, CA 95117Do you fix code or customization I have done? Do you have an hourly rate?
We do have an hourly rate of $65/hour, but no longer offer code fixes, site updates and hourly work to already customized SmugMug sites.
I have questions in regards to your template service. Can I speak to someone?
This FAQ is an attempt to alleviate any questions you may have regarding our template service. If you feel you need to speak to someone before purchasing a template design, please drop us a note and we can schedule a time to speak.
What if I have questions about SmugMug?
We’re glad you asked! SmugMug has amazing top-notch support heroes ready to serve you! Drop them a note with your questions at help@smugmug.com. You can check out their amazing help docs and support forum for even more information.